Returns & Refunds Policy

Each kit is manufactured for the customer's order. You may cancel a kit order within 24 hours after placing it for a full refund, with no cancellation fee. Contact us as soon as possible at grow@sunbowgreenhouses.com or (541) 270-2911 to request cancellation. After the 24-hour period, kits are not refundable for a change of mind, although management may make an exception at its discretion. A shipped kit is not eligible for a change-of-mind return or exchange. Custom-cut greenhouse plastic, shade cloth, and other coverings cannot be returned or refunded once cut, except where the 24-hour kit cancellation period or applicable law requires otherwise.

If management approves an exception after 24 hours, we will confirm any conditions and the refund amount with you before processing it. These change-of-mind restrictions do not limit your rights if an item is defective, damaged, missing, or not as ordered; contact us so we can address the problem. If you need to change a kit's specifications, contact us promptly so we can discuss whether the change is possible and its effect on the order before proceeding.

For a change-of-mind accessory return, contact us within 30 days after delivery for authorization and instructions. We accept only unused items still in their original packaging. Every approved accessory return is subject to a 20% restocking fee; management may waive that fee at its discretion. The customer pays return shipping for a change-of-mind return. Original shipping charges are not refunded unless required by law or the return is due to our error.

Do not send an item back before we authorize the return and confirm the mailing method. Send an approved accessory return to Sunbow Greenhouses, PO Box 75, Waldport, OR 97394, and include your order number. If a package cannot be delivered to a PO Box, contact us for instructions before shipping. We will confirm the restocking fee, or any discretionary waiver, before you ship the item.

If your shipment arrives damaged, incomplete, or incorrect, contact us promptly at grow@sunbowgreenhouses.com or (541) 270-2911. Include your order number, photos of the item and packaging if available, and a description of the problem. Keep the packaging while the issue is being reviewed. We will help you determine the appropriate remedy and any carrier-claim steps. Do not return a freight shipment without instructions from us.

When we receive and inspect an authorized return, we will tell you whether a refund is approved and the amount. Approved refunds, including kit cancellations within 24 hours, go to the original payment method. After a refund is approved and processed, it typically appears within 3–10 business days, depending on the payment provider or bank. If it has not appeared after that time, contact us at grow@sunbowgreenhouses.com or (541) 270-2911.

Nothing in this policy limits rights you may have under applicable law.