This page applies only to greenhouse and high-tunnel kits purchased from sunbowgreenhouses.com. For accessory returns, see our Returns & Refunds Policy. For help, email grow@sunbowgreenhouses.com or call/text (541) 270-2911.
Greenhouse and high-tunnel kits
Each kit is manufactured for the customer's order. You may cancel a kit order within 24 hours after placing it for a full refund, with no cancellation fee. Contact us as soon as possible at grow@sunbowgreenhouses.com or (541) 270-2911 to request cancellation. After the 24-hour period, kits are not refundable for a change of mind, although management may make an exception at its discretion. A shipped kit is not eligible for a change-of-mind return or exchange. Custom-cut greenhouse plastic, shade cloth, and other coverings cannot be returned or refunded once cut, except where the 24-hour kit cancellation period or applicable law requires otherwise.
If management approves an exception after 24 hours, we will confirm any conditions and the refund amount with you before processing it. These change-of-mind restrictions do not limit your rights if an item is defective, damaged, missing, or not as ordered; contact us so we can address the problem. If you need to change a kit's specifications, contact us promptly so we can discuss whether the change is possible and its effect on the order before proceeding.
Damage, missing parts, or incorrect items
If your shipment arrives damaged, incomplete, or incorrect, contact us promptly at grow@sunbowgreenhouses.com or (541) 270-2911. Include your order number, photos of the item and packaging if available, and a description of the problem. Keep the packaging while the issue is being reviewed. We will help you determine the appropriate remedy and any carrier-claim steps. Do not return a freight shipment without instructions from us.
Refunds
We will tell you whether a refund is approved and the amount. Approved refunds, including kit cancellations within 24 hours, go to the original payment method. After a refund is approved and processed, it typically appears within 3–10 business days, depending on the payment provider or bank. If it has not appeared after that time, contact us at grow@sunbowgreenhouses.com or (541) 270-2911.
Nothing in this policy limits rights you may have under applicable law.